Licensed Customer Service Representative – Insurance CSR – State Farm Agent Team Member
Location: Midlothian, VA | Pay: $20–$22/hr (~$40,000–$45,000/year)

Licenses required: Property & Casualty AND Life & Health. Only licensed candidates will be considered.

Join a growing State Farm independent agent office as a Licensed Customer Service Representative (Insurance CSR). If you enjoy helping people, providing exceptional customer service, and want a career in insurance, this is the role for you.

Key Responsibilities:

• Answer customer questions about policies, coverage, billing, and claims
• Build strong relationships through follow-up and guidance
• Conduct needs-based policy reviews to ensure proper coverage
• Support daily operations and assist the Agent and team
• Stay current on licensing, products, and insurance updates

Requirements:

• Active Property & Casualty license
• Active Life & Health license
• Strong communication and organizational skills
• Customer-focused, detail-oriented, and professional
• Comfortable using computers and office systems

Benefits:

• Competitive pay: $20–$22/hr
• Paid vacation and sick/personal time
• Growth opportunities and professional development
• Supportive team environment with long-term career potential

Why Apply:
Make a real difference helping clients protect what matters most while growing your career in a stable, friendly, and professional environment.

How to Apply:
Submit your resume today. Only licensed applicants will be considered.

This position is with a State Farm independent agent, not State Farm Insurance Companies. Employees must meet all licensing and training requirements.

C

Keith Phillips - State Farm Agency, located in Midlothian, VA has an immediate opening for a full-time Licensed Insurance Sales Professional. We are an award-winning State Farm agency focused on fulfilling the needs of our customers and creating success for our team. My Unique Ability is empowering others to achieve their potential and strategizing simple solutions that build confidence in our shared future.

Responsibilities include but not limited to:

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

What we provide:

• Base hourly pay plus Commission/Bonus
• Paid Time Off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements:

• Insurance Sales Experience/ Property & Casualty and L/H licenses preferred
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Ability to multi-task
• Ability to effectively relate to a customer
• Property & Casualty license
• Life & Health license

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.