Customer Service Representative – State Farm Agency | Gaithersburg, MD

The Durand Insurance & Financial Services is licensed in Washington DC, Maryland, and Virginia, and offers multilingual services in English, French, and Spanish. The agency specializes in auto insurance, renters insurance, homeowners insurance, life insurance, and business insurance. We also provide retirement planning and financial services.

Role description

This is a full-time on-site role for a Customer Service Representative, located in the Gaithersburg Maryland. As a CS Representative, you will be the frontline hero for our customers, providing outstanding support and resolving complex inquiries. Your role is pivotal in creating seamless customer experiences that drive the growth of our agency.

Key responsibilities

• Manage customer inquiries with a friendly and professional demeanor, ensuring every interaction is a positive one.

• Resolve issues efficiently while maintaining accurate customer records and updating information as needed.

• Assist in developing and implementing customer retention strategies to strengthen relationships.

• Collaborate with various departments to ensure an exceptional customer experience.

What We Offer

• Medical insurance for those who qualify
• Competitive base pay plus performance incentives
• 401K retirement account for those who qualify
• Paid time off (vacation and personal/sick days)
• On-the-job training and valuable insurance experience
• Growth opportunities within the agency

Qualifications

• Customer Service skills, including Customer Service Representatives, Customer Support, and Customer Service
• Customer Satisfaction and Customer Experience skills
• Excellent communication skills in English
• Strong problem-solving abilities and patience
• Ability to work on-site in the Washington DC-Baltimore Area
• Experience in the insurance or financial services industry is a plus
• High school diploma or equivalent; a college degree is preferred