Job Title: Bilingual Insurance Customer Service Representative (English/Spanish) – Base + Commission – State Farm
Job Description: Join a top-performing State Farm agency! We are seeking a Bilingual (English/Spanish) Licensed Insurance Customer Service Representative to support client relationships, policy management, and insurance sales support. If you are an experienced, licensed professional who is self-motivated and passionate about customer care, we want to hear from you.
This position offers competitive base pay, commissions, paid time off, and long-term career growth in the insurance industry.
Responsibilities Include:
- Build lasting relationships with policyholders and prospects
- Provide outstanding customer service by phone, email, and in person
- Support clients with insurance quotes, policy changes, billing questions, claims assistance, and coverage education
- Conduct needs-based policy reviews to identify gaps in coverage
- Help retain and grow the agency’s book of business through professional, reliable service
- Schedule appointments, manage follow-ups, and maintain organized client records
- Collaborate with the agency team to achieve goals and deliver a positive customer experience
What We Offer:
- Base salary plus uncapped commission
- Paid Time Off (vacation, personal, and sick days)
- SIMPLE IRA Retirement Plan
- Career growth opportunities within the agency
- Valuable hands-on experience with a trusted insurance brand
- A supportive, team-oriented work environment
Qualifications:
- Must be Bilingual in English and Spanish
- Must have an active Property & Casualty Insurance License OR Life and Health License prior to start date
- Must have job tenure with current employer for at least one year
- Minimum 1 year of experience in insurance customer service, insurance sales, or as an insurance account representative
- Strong verbal and written communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Team-oriented and proactive in problem-solving
- Dedicated to customer satisfaction and continuous learning
- Familiarity with agency management software and general computer proficiency
About Us:
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Our team members work directly with the agent to serve customers and help grow the business through value-driven service, sales, and support.
Apply Today:
If you're ready for a rewarding insurance career with long-term potential, submit your resume now. We will contact qualified candidates for the next step in the hiring process.