Licensed Customer Service Representative

Repost Job Date: 5/28/2026 4:28:53 PM
Location: COLORADO SPRINGS, CO, 80906
Salary: $42000.0 - $72000.0/year
Experience: 0 Year(s)

Job Overview
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.

Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. If you are looking for the chance to learn new skills and grow your career, this is the role for you.

Salary Range: $3,500 - $6,000 per month (base + commission)

Requirements

  • Property & Casualty license (required)
  • Work in-person at our agency office location 8:30 a.m. - 5:30 p.m. Monday through Friday
  • Bilingual English/Spanish preferred but not required
  • Must pass credit and background check
  • Cannot have conflicting outside appointments or must terminate

Benefits

  • Base Salary plus Commission
  • Paid Time Off (personal sick/days and vacation)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Retirement Plan

Responsibilities

  • Provide customers with additional information about new products and services.
  • Process customer policy change requests.
  • Take premium payments from customers.
  • Ask each customer for referrals and explain our referral program.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Provide exceptional customer service.
  • Provides on-going support to insurance clients as needed.

To Apply:

To be considered, applicants must submit a resume and complete all screening questions. This role operates in a fast-paced, technology-driven environment. Candidates should be comfortable handling multiple systems simultaneously, communicating with clients promptly, and adapting to new processes quickly. Only applications with completed screening questions will be reviewed.

Why Join Us

At our insurance agency, we believe in empowering individuals to reach their maximum potential. We are committed to fostering a supportive environment where you can develop the skills and expertise needed for a successful insurance career, while providing opportunities for growth, advancement, and professional fulfillment.

#SMA




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1. How do you handle stress and pressure?
2. What is your greatest strength?
3. Are you licensed in P&C and L/H?
4. Do you consider yourself as a take charge and independent working type of person?
5. This role requires working in a fast-paced environment while handling multiple clients, systems, and tasks at once. Are you comfortable working under these conditions daily?
6. How comfortable are you using multiple computer systems (email, CRM, spreadsheets, etc.) at the same time?
7. In a busy work environment, how do you balance speed and accuracy?
8. A frustrated client emails about a billing issue. What is your FIRST step?
9. How do you typically learn a new system or software?
10. How do you feel about discussing additional coverages or products with customers?
11. How many customer interactions (calls/emails) are you comfortable handling per day?
12. If you don’t know the answer to a client’s question, what do you do?
13. Please type the word “PROTECT” below to confirm you read this carefully.
14. Why do you believe you would succeed in a fast-paced, tech-driven insurance agency?

15. Are you a U.S. citizen?
16. What is your race?
17. What is your gender?
18. Do you have a disability?
19. Are you a protected veteran?