POSITION OVERVIEW
The Bilingual (Spanish and English) Customer Service Account Representative delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.
Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.
ABOUT US
Our Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.
Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.
OBJECTIVES
SERVICE ACTIVITY TARGETS
You are responsible for following the roadmap to hit our retention targets:
- Answer 50+ inbound calls per day
- 2+ hours of daily talk time
- 2 cross-sell products pivoted to the sales team per day
CUSTOMER PROTECTION & RELATIONSHIP MANAGEMENT
- Ensure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.
- Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriate
- Deliver world-class service in every customer interaction, maintaining trust and confidence
OPERATIONAL DISCIPLINE AND ACCURACY
You are responsible for upholding team and individual standards in the following manner:
- Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less
- Maintain precise records and documentation in CRM and internal systems
- Execute service workflows consistently, ensuring follow-up and task completion
- Monitor processes to prevent errors or lapses before they impact the customer experience
- Partner with sales to ensure seamless handoffs and transitions, minimizing customer disruption
COLLABORATION AND TEAM INTEGRATION
- Communicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutions
- Contribute solutions, not problems, in all team interactions
- Participate in coaching, process improvements, and team meetings to strengthen overall execution
- Uphold agency standards and culture, demonstrating reliability, professionalism, and positive energy
PERSONAL AND PROFESSIONAL EXCELLENCE
- Maintain high standards for personal accountability and follow-through
- Demonstrate resilience and adaptability in high-pressure situations
- Seek ongoing learning opportunities to improve technical, service, and operational skills
- Model elite execution and reliability for teammates across the agency
CORE COMPETENCIES
- Customer-centric mindset
- Emotional intelligence
- Retention focus
- Process discipline
- Accuracy and attention to detail
- Problem solving
- Strong listener and communicator
- Ownership and accountability
- Coachability
- Sales driven
- Growth driven
- Reliability
- Resilience and adaptability
- Cultural alignment
EDUCATION AND EXPERIENCE
We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.
Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.
PHYSICAL REQUIREMENTS
You are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.
We are well-versed in rising desks and walking pads and will make recommendations upon request.
COMMITMENT TO DIVERSITY
At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.
We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.
Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.
APPLY NOW
If this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.
Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.
We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.
POSITION OVERVIEW
The Bilingual (Spanish and English) Customer Service Account Representative delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.
Bilingual (Spanish and English) Customer Service Account Representatives ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.
ABOUT US
Our Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.
Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.
OBJECTIVES
SERVICE ACTIVITY TARGETS
You are responsible for following the roadmap to hit our retention targets:
- Answer 50+ inbound calls per day
- 2+ hours of daily talk time
- 2 cross-sell products pivoted to the sales team per day
CUSTOMER PROTECTION & RELATIONSHIP MANAGEMENT
- Ensure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.
- Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriate
- Deliver world-class service in every customer interaction, maintaining trust and confidence
OPERATIONAL DISCIPLINE AND ACCURACY
You are responsible for upholding team and individual standards in the following manner:
- Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less
- Maintain precise records and documentation in CRM and internal systems
- Execute service workflows consistently, ensuring follow-up and task completion
- Monitor processes to prevent errors or lapses before they impact the customer experience
- Partner with sales to ensure seamless handoffs and transitions, minimizing customer disruption
COLLABORATION AND TEAM INTEGRATION
- Communicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutions
- Contribute solutions, not problems, in all team interactions
- Participate in coaching, process improvements, and team meetings to strengthen overall execution
- Uphold agency standards and culture, demonstrating reliability, professionalism, and positive energy
PERSONAL AND PROFESSIONAL EXCELLENCE
- Maintain high standards for personal accountability and follow-through
- Demonstrate resilience and adaptability in high-pressure situations
- Seek ongoing learning opportunities to improve technical, service, and operational skills
- Model elite execution and reliability for teammates across the agency
CORE COMPETENCIES
- Customer-centric mindset
- Emotional intelligence
- Retention focus
- Process discipline
- Accuracy and attention to detail
- Problem solving
- Strong listener and communicator
- Ownership and accountability
- Coachability
- Sales driven
- Growth driven
- Reliability
- Resilience and adaptability
- Cultural alignment
EDUCATION AND EXPERIENCE
We do not have a specific education requirement. We are most interested in assessing will vs skill. We will train and coach up your skills.
Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.
PHYSICAL REQUIREMENTS
You are required to work at a desk when executing your D2D. You’re only required to work from the hours of 8:30a – 5p ET, Monday – Friday.
We are well-versed in rising desks and walking pads and will make recommendations upon request.
COMMITMENT TO DIVERSITY
At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.
We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.
Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.
APPLY NOW
If this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.
Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.
We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.
Hunt. Close. Protect. Paint belief. Sell ideas that lock in team brand loyalty for decades. Win so decisively the customer never shops again. The Licensed Insurance Sales Producer - State Farm Agent Team Member chair is the octane that makes organization growth and expansion possible. This is an elite seat inside a Top 10 Insurance Agency. You set the standard and create the brand.
Our Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.
Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.
OBJECTIVES
SALES ACTIVITY, PROSPECTING AND PIPELINE
You are responsible for following the roadmap to hit our sales targets:
- Quote 160 households per month of various auto, fire, life and health products
- 40 life quotes per month
- 40 health quotes per month
You are responsible for team and individual results in the following manner:
- Contribute to team prospecting approach for contacting new leads driven by various marketing sources
- Contribute to team prospecting approach for answering inbound calls driven by various marketing sources
- Contribute to team and individual results by following up with your existing pipeline
OPERATIONAL DISCIPLINE
You are responsible for upholding team and individual standards in the following manner:
- Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less
- Keep activity and production platform, policies and tasks lists 100% accurate and up to date
- Complete follow-up and admin tasks within the specified underwriting due date time frame (5% of day and decreasing monthly as we scale)
- Adhere to sales and compliance processes without shortcuts
COLLABORATION AND CULTURE
- Participate in ongoing training and demonstrate growth from coaching with the team and CGOO
- Maintain positive, solution-focused communication internally and externally
- Support peers with mentorship or guidance when appropriate
- Share best practices with team when opportunities arise
PERSONAL GROWTH AND MASTERY
- Set and track personal daily, weekly, monthly, quarterly and annual activity and production goals with the CGOO
- Continuously develop sales skills through training and roleplay with the CGOO and real-world practice
- Seek feedback proactively and implement improvements immediately with humility
- Build a personal brand of credibility, trust and excellence
CORE COMPETENCIES
- Growth driven
- Self-starter
- Coachable
- Resistant to pressure
- Process discipline
- Resilient and adaptable
- Knowledge seeker
- Sales skills
- Prospecting
- Cross-selling
- Closing and negotiation
- Emotional intelligence
- Trust building
- Strong listener and communicator
- Retention focused
- Professional integrity
- Ownership and accountability
EDUCATION AND EXPERIENCE
We do not have a specific education requirement.
Although we are most interested in assessing will vs skill (we have a track record of developing inexperienced sales producers into top national producers), we desire at least one year of relevant industry experience if applying for a remote position (outside of metro Atlanta).
Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred but not required to start. We will help with specific line of business licensing and the non-residency licensing process.
PHYSICAL REQUIREMENTS
You are required to work at a desk when executing your D2D. Although you’re only required to work from the hours of 9a – 5p ET, Monday – Friday, our top producers put in more time to hit self-generated targets, weekends included.
We are well-versed in rising desks and walking pads and will make recommendations upon request.
COMMITMENT TO DIVERSITY
At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.
We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.
Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.
REQUIREMENTS:
- Some insurance experience (required)
- Resident Property & Casualty license (must be able to obtain)
- Resident Life and Health license (must be able to obtain)
- Must be able to obtain non-resident AL, GA, FL, SC and TN licenses (required)
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
APPLY NOW
If this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.
Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.
We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Hunt. Close. Protect. Paint belief. Sell ideas that lock in team brand loyalty for decades. Win so decisively the customer never shops again. The Licensed Insurance Sales Producer - State Farm Agent Team Member chair is the octane that makes organization growth and expansion possible. This is an elite seat inside a Top 10 Insurance Agency. You set the standard and create the brand.
Our Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.
Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.
OBJECTIVES
SALES ACTIVITY, PROSPECTING AND PIPELINE
You are responsible for following the roadmap to hit our sales targets:
- Quote 160 households per month of various auto, fire, life and health products
- 40 life quotes per month
- 40 health quotes per month
You are responsible for team and individual results in the following manner:
- Contribute to team prospecting approach for contacting new leads driven by various marketing sources
- Contribute to team prospecting approach for answering inbound calls driven by various marketing sources
- Contribute to team and individual results by following up with your existing pipeline
OPERATIONAL DISCIPLINE
You are responsible for upholding team and individual standards in the following manner:
- Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less
- Keep activity and production platform, policies and tasks lists 100% accurate and up to date
- Complete follow-up and admin tasks within the specified underwriting due date time frame (5% of day and decreasing monthly as we scale)
- Adhere to sales and compliance processes without shortcuts
COLLABORATION AND CULTURE
- Participate in ongoing training and demonstrate growth from coaching with the team and CGOO
- Maintain positive, solution-focused communication internally and externally
- Support peers with mentorship or guidance when appropriate
- Share best practices with team when opportunities arise
PERSONAL GROWTH AND MASTERY
- Set and track personal daily, weekly, monthly, quarterly and annual activity and production goals with the CGOO
- Continuously develop sales skills through training and roleplay with the CGOO and real-world practice
- Seek feedback proactively and implement improvements immediately with humility
- Build a personal brand of credibility, trust and excellence
CORE COMPETENCIES
- Growth driven
- Self-starter
- Coachable
- Resistant to pressure
- Process discipline
- Resilient and adaptable
- Knowledge seeker
- Sales skills
- Prospecting
- Cross-selling
- Closing and negotiation
- Emotional intelligence
- Trust building
- Strong listener and communicator
- Retention focused
- Professional integrity
- Ownership and accountability
EDUCATION AND EXPERIENCE
We do not have a specific education requirement.
Although we are most interested in assessing will vs skill (we have a track record of developing inexperienced sales producers into top national producers), we desire at least one year of relevant industry experience if applying for a remote position (outside of metro Atlanta).
Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred but not required to start. We will help with specific line of business licensing and the non-residency licensing process.
PHYSICAL REQUIREMENTS
You are required to work at a desk when executing your D2D. Although you’re only required to work from the hours of 9a – 5p ET, Monday – Friday, our top producers put in more time to hit self-generated targets, weekends included.
We are well-versed in rising desks and walking pads and will make recommendations upon request.
COMMITMENT TO DIVERSITY
At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve – regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability – is essential to building a world-class, ethical business.
We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.
Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.
REQUIREMENTS:
- Some insurance experience (required)
- Resident Property & Casualty license (must be able to obtain)
- Resident Life and Health license (must be able to obtain)
- Must be able to obtain non-resident AL, GA, FL, SC and TN licenses (required)
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
APPLY NOW
If this role grabbed your attention, we want to hear from you. Submit your resume, and you’ll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.
Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com.
We’re looking for people ready to step in, stand out, and own their impact. If that’s you, apply now.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.